WinCleaner Customer Care Center
Welcome to WinCleaner Support
Please select one of the options on the left for the support that is required. If a direct option for your support issue does not exist, check out the FAQs option for answers to some of the most frequently asked questions by WinCleaner Users.
If your technical support issue is not solved by any of the other options, you may contact WinCleaner Customer Support by clicking on Contact Support Team.
Re-download My WinCleaner Product
Fill out the above information and click Submit. Check your email box after a few minutes for a reply with instructions on downloading your WinCleaner Product.
Recover My Forgotten Serial Key
If you have purchased online directly from us or have previously activated your WinCleaner, your Serial Key can be Emailed to you by filling out the above information and clicking Submit. For all other cases, please see the FAQs section on 'What can be done if I have lost my Serial Key?'
Update My Email Address
If your Email Address has changed, fill out the above information and click Submit to update your Email Addess in our records. NOTE: You will still need to have access to your Registered email address. Otherwise please contact Customer Support.
How Do I Install My WinCleaner
If your WinCleaner Software was purchased as a boxed product from a retail store, follow the instructions found on the instruction sheet in the box.
If your WinCleaner Software was purchased on a USB Key, please follow the instructions that are on the printed material inside the plastic packaging that the Key was stored in.
If you purchased your product directly on-line from our website, you will be sent a link to download your software. Once your download has completed, double-click the downloaded file. By default, this file is located in your Downloads folder. Please check your web browser preferences to confirm the location of downloaded files.
How Do I Activate My WinCleaner?
To activate your product, make sure your PC is connected to the Internet, then run WinCleaner by double clicking its icon on the Windows Desktop. On the Activation screen, fill in the required information.
If the Activation fails, one of the following may be the causes:
1. The wrong Serial Key is being entered.
If you purchased a Retail Boxed product, the Serial Key is on the instruction sheet in the box. If you have a USB Key, the Serial Key will be on the inside of the instruction sheet in the plastic shell.
2. The Serial Key characters are not being read correctly.
Some letters and numbers look alike and can cause problems. For example: the letter B and the number 8, the letter K and the letter X or the letter V and the letter Y. Please double check the Serial Key to make sure there are no spaces between the characters and they are typed in exactly.
3. The computer is not connected to the Internet.
An Internet connection is required for the Activation. Make sure your computer is connected to the Internet before you try to activate your software.
4. My computer has Internet connection and is connected to the Internet.
If your computer is connected to the internet, downloading and installing the latest WinCleaner OneClick update may solve the issue. To download, click the Re-download Software option on the left.
5. The Activation is being blocked by AntiVirus software.
Although rare, some AntiVirus and Microsoft Essentials may block the Activation. Please turn off AntiVirus and/or Microsoft Essentials before Activating. For detailed instructions please Click Here!
Activation Limit Has Been Reached
If you see 'Activation Limit Reached' error when trying to activate WinCleaner, the allowed activations for your product have been used up. Please Contact Customer Support to have your activation limit extended. Some conditions may apply.
Frequently Asked QuestionsHow do I install my WinCleaner product? Does WinCleaner Remove Viruses and Malware? Why doesn't my WinCleaner product activate? Where do I find my WinCleaner Product Serial Key? What can be done if I have lost my Serial Key? Can I use my WinCleaner product after my suscription has expired? How long should WinCleaner OneClick take to scan my computer? Why doesn't the Registry Cleaner remove all Invalid Items? I plugged in my USB Key and nothing happend. Now what? Does the USB Key need to be plugged in to use WinCleaner? Why has my PC slowed down after cleaning with WinCleaner? Why is the WinCleaner scanning frozen or very slow?
Contact Customer Support
If your support issue is not resolved by any of the other options, please submit the details of the issue to WinCleaner Customer Support by clicking here.